Shipping Policy

Shipping Policy

At SABMART, we aim to deliver your orders safely and as quickly as possible. Please read the following Shipping Policy for information about order processing and delivery.

1. Delivery Time

We aim to deliver orders within 3 to 4 working days after the order is placed.

Delivery times may vary depending on the delivery location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

2. Order Processing

Orders are processed after the order has been successfully placed and the required order information has been received.

Once your order is processed and handed over to the courier, it will be shipped to the delivery address provided at the time of checkout.

3. Delivery Areas

We deliver orders to locations served by our available courier services.

Delivery availability may vary depending on the location and courier coverage.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

Please carefully check your:

  • Name

  • Phone number

  • House/Flat number

  • Street/Area

  • City

  • Any other information required for successful delivery

SABMART is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. Courier Delivery

Orders are delivered through courier services.

The courier may contact you by phone before or during delivery. Please ensure that the provided phone number is reachable.

If you are unavailable at the time of delivery, the courier may attempt to contact you again or arrange another delivery attempt according to its procedures.

6. Delivery Delays

Although we aim to deliver orders within 3–4 working days, delays may occasionally occur due to circumstances beyond our control, including:

  • Bad weather

  • Public holidays

  • Courier delays

  • Road or transportation disruptions

  • Incorrect or incomplete delivery information

  • High order volumes

  • Unforeseen operational circumstances

In such cases, we will make reasonable efforts to assist you and provide available information regarding your order.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been processed or handed over to the courier, cancellation may no longer be possible.

8. Delivery Confirmation

Please check your parcel and product immediately upon delivery.

For damaged, missing, wrong, or defective products, please follow our Return & Exchange Policy, including the requirement to record a continuous unboxing video and report any issue on the same day of delivery.

Important

Estimated delivery time: 3–4 working days after placing the order.

Delivery time is an estimate and may vary depending on the delivery location and circumstances affecting the courier service.

Thank you for shopping with SABMART.